Want to see how this works out? Ivii A picture is worth a thousand words. People communicate much more effective through pictures and videos. According to that, we have chosen Cisco Spark as our video communication platform. With Cisco Spark we can connect different people from different places, helping to solve an incident. Quality assurance while troubleshooting – just one click away. Field engineer and expert communicate through Cisco Spark during troubleshooting. The field engineer sends a snapshot of the actual incident to the expert - via one click. At the same time, the ivii.software decides if the working step is done right or not. This leads to 100% quality assurance during troubleshooting.